Returns Policy

Returns Policy

Thank you for shopping at Art & Soul, we hope you love your purchase. If you are not completely satisfied please return it within 30 days of purchase either in store or online with your original receipt. Please ensure your purchase is in its original condition with packaging and we will provide a full refund or exchange (this excludes Gift Cards, personalised and bespoke items unless they are faulty).

All refunds will be processed using the same method of payment as your purchase.

Please note we cannot offer an exchange or refund for any faults that are caused by misuse, accidental damage or improper care of the product.

Unfortunately we cannot accept returns on earrings due to hygiene reasons unless they are faulty.

This does not affect your statutory rights.

To start a return, please can contact us at contact@artandsoulhub.co.uk If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Items can also be returned in store.