Sellers Terms and Conditions (Online Store)

 

The Art and Soul Online Marketplace is available for to sell your unique, handmade, contemporary art works, gifts or local produce (www.artandsoulhub.co.uk)

Terms and Conditions – Online Store

Name:                                    

Trading (Maker) Name:

Address:

 

 

Email:

Socials/Website:

Phone:

Alternative Phone Number:

  1. Access to A&S Online Store
  • Makers who have an active rental space contract for use in our Beverley store will automatically be granted access to the A&S online store, at no extra cost above their rental contract, and will be provided with a dedicated maker log-in. All products listed by a maker for sale in our Beverley store will also be made available for purchase via the A&S online store.
  • Makers who do not have an active rental contract in our Beverley store must submit a maker application request and following payment of a one-off administration fee of £25 will be granted access to the A&S Online store.
  • All makers access remains subject to the “Terms of Service” published on the A&S Online Store/website.
  1. Quality of Goods
  • To ensure a suitably high standard of products is available, A&S reserve the right to reject any items that are unsuitable for sale.
  • All products must meet ‘The General Product Safety Regulations 2005 (GPSR)’.
  • All products must comply with the ‘Consumer Rights Act 2015’ (satisfactory quality, fit for purpose and matching the description).
  • All products must comply with Intellectual Property Laws. Product makers accept full liability for any of their products displayed or sold within A&S sales channels (in store or Online) that are found not to comply with Intellectual Property Laws. A&S accepts no liability for products listed or sold by makers that do not comply with Intellectual Property Laws.
  1. Stock / Inventory Management
  • No product listing or subscription charges will be levied for products added by makers to A&S Online Store (for comparison Etsy charge 15p per item).
  • No limits are set on the number of products that can be listed by a maker on the A&S Online Store (subject to website data limits).
  • Makers are responsible for maintaining the list of available products they have for sale on the A&S Online Store. Separate guidance will be provided by A&S to support makers to ensure the product portal always remains up to date.
  • Makers must list on their products pages on the A&S Online Store if products are physically located either “at the A&S Beverley store” or “available online only”.
  1. Insurance

Insurance cover for makers inventory is entirely their own responsibility. It is recommended that makers insure their stock and have their own Public Liability insurance as A&S accepts no responsibility for any goods that are deemed stolen or damaged or injuries sustained from products displayed or sold through any A&S sales channel.

  1. Order Processing and Fulfilment
  • Makers will be advised of a product sale though an order email.
  • For online orders placed for products listed as located “at the Beverley store”, A&S will fulfil orders either by ‘collect-in-store’ or shipping via flat standard rate post-delivery.
  • A ‘shipping excess fee’ calculated as the difference of the actual Shipping cost (package plus delivery) to A&S in order to fulfil an online order minus the postage rate paid by the customer on the same online store order. (Note: Shipping Excess fee will only apply if the online order is fulfilled by A&S and the actual shipping (package plus delivery) cost to A&S is greater than the flat rate shipping payment applied within the product listing. The shipping excess fee, if applicable, will be deducted from any payments due to the Seller and will be listed in the Seller sales statement. Where the shipping excess is applied to an order containing multiple products, the fee will be apportioned against each product in the order.
  • For online orders of products listed as “available online only”, makers will fulfil orders by standard post-delivery (equivalent to Royal Mail 1st or 2nd Class Post).
  • Product shipping costs will be added to the product listing costs and then paid by the customer (see below table). Postage delivery rates will set by A&S and based on standard weight ranges. Makers are responsible for packaging costs associated with “available online only” online orders.
Weight
UK Shipping
European Shipping
Worldwide Shipping
0 kg
Free
£4.50
£7.00
0.01 – 0.04 kg
£1.50
£4.50
£7.00
0.05 – 0.09 kg
£2.50
£4.50
£7.00
0.10 – 0.19 kg
£3.50
£12.00
£16.00
0.20 – 0.49 kg
£4.50
£13.00
£17.00
0.50 – 0.99 kg
£7.50
£14.00
£18.00
1.00 kg +
£12.50
£25.00
£40.00

 

  • Makers can offer ‘free’ postage to the customer by setting the weight of the product to zero (i.e. 0 kg) in the product listing. This option is included to allow further flexibility for Sellers to manage their prospective sales and profit-margins. The Seller remains responsible for any shipping costs (packing and postage) for items fulfilled by the Seller when ‘free’ shipping is set under the product listing. A&S are not responsible for errors or incorrect product listings (including item product weights) made in the online store. A&S will deduct a ‘shipping excess fee’ from the gross product listed price if the order is fulfilled (i.e. packaged and delivered) by A&S and the product weight has been set to zero (i.e. 0 kg) i.e. free shipping.
  • Makers are responsible for arranging delivery arrangements with customers for products listed that fall outside of the standard postage rates for items located either “at the Beverley store” or “online only” (i.e. large or oversized items).
  1. Commission Rates for Products Listed on A&S Online Store
  • A&S Online store applies a sales commission of 4.25% (+VAT when applicable) on products sold from our Online Store (for comparison Etsy charges 5%).
  • The sales commission applies to all products listed on the Online Store and includes products listed as being located at either the “A&S Beverley store” or “online-only”.
  1. Payment Processing Fee for Products Listed on A&S Online Store
  • At checkout customers can elect to pay by ‘credit card’. Credit card payments are processed through Shopify payments which charge a processing fee of 3.75% (plus 20p per transaction). A credit card processing fee will levied on products sold by makers on the A&S Online store where the credit card option is chosen by the customer (for comparison Etsy charges 4% plus 20p).
  • At checkout customers can elect to split the cost of their purchase into 3 monthly instalments by selecting the ‘Buy now, pay later with Klarna’ option. ‘Buy now, pay later’ payments are processed by Klarna which charge a processing fee of 5.40% (plus 20p per transaction). A Klarna processing fee will be levied on products sold by makers on the A&S Online store where the ‘Buy now, pay later with Klarna’ option is chosen by the customer. Note this option splits the product price into 3 equal instalments (0% APR. No interest charged) with 30 days between collected payments from the customer. Further details can be found at https://www.klarna.com/uk/business/products/instalments/.
  1. Discounting for Products Listed on A&S Online Store
  • Makers are responsible for maintaining their product prices (including any discounting offered) via their product listings on the A&S Online Store.
  • Online store wide promotions (e.g. summer sale, 10% off marked prices) will be co-ordinated by A&S and makers will be offered an ‘opt-out’ option.
  1. Maker Payment Terms on A&S Online Store
  • Maker sales information will be provided via the A&S online portal (via a dedicated login to the A&S website artandsoulhub.co.uk).
  • Sales payments for online marketplace orders (less deductions) will be made monthly once online orders have been confirmed as fulfilled on the A&S Online store (i.e. product has been packaged and shipped/posted to the customer) by either A&S (for Beverley store located products only) or the maker.
  • Any enquiry regarding proceeds of sale must be notified within 28 days of receipt of payment.
  1. Update of Terms and Conditions
  • A&S reserve the right to update these Terms and Conditions without prior notice to its Sellers.
  • The latest version of this document is available at:

https://artandsoulhub.co.uk/pages/sellers-terms-and-conditions-online-store

I agree to the above Terms and Conditions for use of the A&S Online Store.

Name:                                    

Signed:                                                            Date:

 

  1. Appendix - Example Seller Payment

The payment received by Makers from an online product sale is determined by the order fulfilment workflow and associated fees. The examples below illustrate how the Seller Payment is determined.

Example 1: Framed product

In Example 1, a framed picture is sold on the online store.

 

  • The product listing cost is £20 and the customer chooses shipping (i.e. package & delivery) at an additional cost of £4.50. The customer pays £24.50 using a credit card to complete the payment. There are two options which follow depending on where the item is physically located.
  • If the product listed was ‘available online only’ the seller is responsible for fulfilment (package & delivery) to the customer. The Seller will receive the Shipping (By Seller) payment of £4.50 included in their payment from A&S.
  • Online sales commission fee of £0.85 (at 4.25% of product cost) is applied by A&S.
  • Payment processing fee of £0.95 (at 3.75% of product cost plus £0.20 per transaction) is applied by A&S.
  • A seller payment of £22.70 for the fulfilled order will be made by A&S.
  • If the product listed was located ‘at the Beverley store’ A&S is responsible for fulfilment (packaging and delivery) to the customer. The Seller will therefore not receive a Shipping payment as part of their product payment from A&S.
  • Online product sales commission fee of £0.85 (at 4.25% of product cost) is applied by A&S.
  • Payment processing fee of £0.95 (at 3.75% of product cost plus £0.20 per transaction) is applied by A&S.
  • Seller payment of £18.20 will be made by A&S.

Example 2: Large/oversized product

In Example 2, a large table is sold on the online store.

  • The product listing cost is £200 and the customer chooses shipping (package and delivery) at an additional cost of £10. The customer pays £210 using a credit card to complete the payment. Similarly to the first example there are two options which follow depending on where the item is physically located. In this case, it is assumed the product is located at the Beverley store.
  • The product listed was located ‘at the Beverley store’ so A&S is responsible for fulfilment (package and delivery) to the customer. The Seller will not receive a Shipping payment as part of their product payment from A&S.
  • A Shipping Excess fee of £15 is applied by A&S. This is because the product listed a shipping rate of £10 (as the seller wanted to keep the overall cost down to make the product more attractive to customer and therefore make a sale). The actual cost to ship the product was £25 (packaging of £5 and postage of £20) and paid by A&S in order to fulfil the product) and the customer had paid £10, the shipping excess fee applied was therefore £25 - £10 = £15.
  • Online sales commission fee of £8.50 (at 4.25% of product cost) is applied by A&S.
  • Payment processing fee of £7.50 (at 3.75% of product cost plus £0.20 per transaction) is applied by A&S.
  • Seller payment of £168.80 will be made by A&S.

 

Example 3: Click and Collect

In Example 3, a large original painting is sold via the online store.

  • The product listing cost is £300 and the customer chooses ‘Pick Up’ (click and collect) as the delivery method. The product is located at the Beverley store. The customer can choose to complete the online payment using a credit card or by selecting ‘Buy now, pay later with Klarna’.
  • The online sales commission fee of £12.75 (at 4.25% of product cost) is applied by A&S.
  • If the customer chooses to pay by credit card a payment processing fee of £11.45 (at 3.75% of product cost plus £0.20 per transaction) is applied by A&S.
  • Seller payment of £275.80 will be made by A&S.
  • If the customer chooses to pay with ‘Buy now, pay later with Klarna’ a payment processing fee of £16.40 (at 5.40% of product cost plus £0.20 per transaction) is applied by A&S.
  • Seller payment of £270.85 will be made by A&S.