Sellers Terms and Conditions

Join Art and Soul and sell your unique, handmade, contemporary art works, gifts or local produce with us (www.artandsoulhub.co.uk)

Terms and Conditions – Instore & Online (Revision 2.2)

Name:                                    

Trading (Maker) Name:

Address:

 

 

Email:

Socials/Website:

Phone:

Alternative Phone Number:

  1. In Store Space Rental

Rental space is available at Art and Soul (A&S) Beverley i.e. “in-store” through a monthly contract subject to availability of the Option agreed. See Appendix 2 for details of monthly equivalent rental options.  For new makers we require a minimum letting term of at least 3 months. Makers choosing any rental space option will automatically be provided access to the A&S Online Store, Facebook Shop and Instagram Shop as part of their package. Rental contracts will be renewed on a rolling monthly basis and payment is to be made by bank transfer in advance to A&S. A partial invoice will be issued for new contracts which begin on a date other than the beginning of the month. One month’s notice in writing is required for termination of a contract. Whilst every attempt will be made to accommodate a makers desired rental space position in store, A&S reserves the right to relocate rental spaces (following discussion with maker) and no exclusivity of possession is granted by this agreement.

  1. In Store Insurance

A&S will provide Building and Public Liability insurance for our rental spaces in-store. Insurance cover for makers inventory is entirely their own responsibility. It is recommended that makers insure their stock located in store and have their own Public Liability insurance as A&S accepts no responsibility for any goods that are deemed stolen or damaged or injuries sustained from products displayed or sold.

  1. Quality of Goods
  • To ensure a suitably high standard of products is available, A&S reserve the right to reject any items that are unsuitable for sale.
  • All products must meet ‘The General Product Safety Regulations 2005 (GPSR)’.
  • All products must comply with the ‘Consumer Rights Act 2015’ (satisfactory quality, fit for purpose and matching the description).
  • All products must comply with Intellectual Property Laws. Product makers accept full liability for any of their products displayed or sold within A&S sales channels (in-store or online) that are found not to comply with Intellectual Property Laws. A&S accepts no liability for products listed or sold by makers that do not comply with Intellectual Property Laws.
  1. Stock / Inventory Management
  • All stock (i.e. products) in store must be clearly labelled with product description and price.
  • Makers are responsible for actively restocking products when sold in-store. A maker re-stock visit to store must be booked in advance by contacting hello@artandsoulhub.co.uk. If makers are unable to frequently visit our store stock can be posted to us and we will display it in the makers rental area.
  • A&S will maintain and reposition items within the makers display areas as necessary to ensure all store areas remain clear, tidy and presentable for our customers. Makers are expected to ensure this standard is upheld when re-stocking or visiting the A&S store.
  • Makers will be provided access to an online portal (via a dedicated login to the A&S website artandsoulhub.co.uk) which must be used to maintain the list of available products each maker has for sale in store or online. Separate guidance will be provided by A&S to support makers to ensure the product portal always remains up to date.
  • No product listing or subscription charges will be levied for products added by makers to A&S product portal listing.
  • No limits are set on the number of products that can be listed by a maker on the A&S product portal.
  • Makers must list on their A&S product products pages if products are physically located either “at the A&S Beverley store” or “available online only”.
  1. Order Processing and Fulfilment
  • Makers will be advised of a product sale though an order email.
  • For online orders placed for products listed as located “at the Beverley store”, A&S will fulfil orders either by ‘collect-in-store’ or shipping via flat standard rate post-delivery.
  • A ‘shipping excess fee’ calculated as the difference of the actual Shipping cost (package plus delivery) to A&S in order to fulfil an online order minus the postage rate paid by the customer on the same online store order. (Note: Shipping Excess fee will only apply if the online order is fulfilled by A&S and the actual shipping (package plus delivery) cost to A&S is greater than the flat rate shipping payment applied within the product listing. The shipping excess fee, if applicable, will be deducted from any payments due to the Seller and will be listed in the Seller sales statement. Where the shipping excess is applied to an order containing multiple products, the fee will be apportioned against each product in the order.
  • For online orders of products listed as “available online only”, makers will fulfil orders by standard post-delivery (equivalent to Royal Mail 1st Class Post).
  • Product shipping costs will be added to the product listing costs and then paid by the customer (see below table). Postage delivery rates will set by A&S and based on standard weight ranges. Makers are responsible for packaging costs associated with “available online only” online orders.
  • Makers can offer ‘free’ postage to the customer by setting the weight of the product to zero (i.e. 0 kg) in the product listing. This option is included to allow further flexibility for makers to manage their prospective sales and profit-margins. The maker remains responsible for any shipping costs (packing and postage) for items fulfilled by the maker when ‘free’ shipping is set under the product listing. A&S are not responsible for errors or incorrect product listings (including item product weights) made in the online store. A&S will deduct a ‘shipping excess fee’ from the gross product listed price if the order is fulfilled (i.e. packaged and delivered) by A&S and the product weight has been set to zero (i.e. 0 kg) i.e. free shipping.
  • Makers are responsible for arranging delivery arrangements with customers for products listed that fall outside of the standard postage rates for items located either “at the Beverley store” or “online only” (i.e. large or oversized items).
    1. Value Added Tax (VAT)

    A&S will not apply VAT charges to products sold by makers through A&S sales channels. It is the responsibility of makers to ensure they notify A&S if they are VAT registered and to manage their own VAT liabilities.

    1. Commission Rates

    A&S will apply a sales commission of 18% of the online portal listed price on products sold through any A&S sales channel (in-store, online via artandsoulhub.co.uk, Facebook Shop or Instagram Shop). The product commission will be deducted from proceeds paid to makers by A&S, it is therefore advised that makers price their products to account for this commission.

    1. Payment Processing Fee – In-Store

    In-store the following payment methods are accepted: Cash, Visa, Mastercard, American Express, Maestro, Google Pay, Apple Pay, A&S Gift Card. An in-store payment processing fee of 1.6% of the product price will be applied on all products sold by makers for all payments methods. The payment processing fee will be deducted from proceeds paid to makers by A&S. 

    1. Payment Processing Fee – Online
    • Online the following payment methods are accepted: Visa, Mastercard, American Express, Maestro, Google Pay, Shop Pay, ‘Buy now, pay later with Klarna’, A&S Gift Card. An online payment processing fee of 3.75% of the product price will be applied on all products sold by makers for all payment methods (excluding payment via the ‘Buy now, pay later with Klarna’ option). The payment processing fee will be deducted from proceeds paid to makers by A&S. 
    • Payment via the ‘Buy now, pay later with Klarna’ option will be subject to a processing fee of 5.40% of the produce price. The processing fee will be deducted from proceeds paid to makers by A&S. Note this option splits the product price into 3 equal instalments (0% APR, no interest charged) with 30 days between collected payments from the customer. Further details can be found at: https://www.klarna.com/uk/business/products/instalments/.
    1. Discounting
    • Makers are responsible for maintaining their product prices (including any discounting offered) via their product listings on the A&S product portal and by visible price tag.
    • Our policy is not to offer a discount in store. Please advise us if you would like to offer any discounts from the stated product sales price.
    • Store wide promotions (e.g. summer sale, 10% off marked prices) will be co-ordinated by A&S and makers will be offered an ‘opt-out’ option.
    1. Maker Payment Terms
    • Maker sales information will be provided via the A&S online portal dashboard (via a dedicated login to the A&S website artandsoulhub.co.uk). Note that the sales information provided via the dashboard is ‘real time’ data which does not account for processing fees. Makers should use the dashboard information for indication only.
    • Makers will be provided with an itemised monthly sales statement detailing products sold and income to be paid. Payments to makers will be processed via BACS by the 15th day of the month for the previous months sales. Any enquiry regarding proceeds of sale must be notified within 28 days of receipt of payment.
    1. Update of Terms and Conditions
    • A&S reserve the right to update these Terms and Conditions without prior notice to makers.
    • The latest version of this document is available at: www.artandsoulhub.co.uk

    I agree to abide by the above Terms and Conditions.

    Name:                                    

    Signed:                                                            Date:

    Rental Option Selected (1 to 9) [see Appendix 2 on page 10]:

    Please email completed form to hello@artandsoulhub.co.uk

     

    1. Appendix 1 - Example Seller Payment

    The payment received by makers from product sale is determined by the order fulfilment workflow and associated fees. The examples below illustrate how the maker payment is determined.

    Example 1: Framed product – In-store

    In Example 1, a framed picture is sold in-store.

    • The product listing cost is £20 and the customer pays £20 using a credit card to complete the payment.
    • Product sales commission fee of £3.60 (at 18% of product cost) is applied by A&S.
    • Payment processing fee of £0.32 (at 1.6% of product cost) is applied by A&S.
    • A maker payment of £16.08 for the fulfilled order will be made by A&S.

    Example 2: Framed product - Online

    In Example 2, a framed picture is sold via the A&S online store.

    • The product listing cost is £20 and the customer chooses shipping (i.e. package & delivery) at an additional cost of £4.50. The customer pays £24.50 using a credit card to complete the transaction. There are two options which follow depending on where the item is physically located.
    • If the product listed was ‘available online only’ the maker is responsible for fulfilment (package & delivery) to the customer. The maker will receive the Shipping (By Maker) payment of £4.50 included in their payment from A&S.
    • Product sales commission fee of £3.60 (at 18% of product cost) is applied by A&S.
    • Payment processing fee of £0.75 (at 3.75% of product cost) is applied by A&S.
    • A maker payment of £20.15 for the fulfilled order will be made by A&S.
    • If the product listed was located ‘in- store’ A&S is responsible for fulfilment (packaging and delivery) to the customer. The maker will therefore not receive a Shipping payment as part of their product payment from A&S.
    • Product sales commission fee of £3.60 (at 18% of product cost) is applied by A&S.
    • Payment processing fee of £0.75 (at 3.75% of product cost) is applied by A&S.
    • Maker payment of £15.65 will be made by A&S.

    Example 3: Large/oversized product

    In Example 3, a large table is sold via the A&S online store.

    • The product listing cost is £200 and the customer chooses shipping (package and delivery) at an additional cost of £10. The customer pays £210 using a credit card to complete the payment. Similarly to the second example there are two options which follow depending on where the item is physically located. In this case, it is assumed the product is located ‘in-store’.
    • The product listed was located ‘in-store’, so A&S is responsible for fulfilment (package and delivery) to the customer. The maker will not receive a shipping payment as part of their product payment from A&S.
    • A Shipping Excess fee of £15 is applied by A&S. This is because the product listed a shipping rate of £10 (as the maker wanted to keep the overall cost down to make the product more attractive to customer and therefore make a sale). The actual cost to ship the product was £25 (packaging of £5 and postage of £20) and paid by A&S in order to fulfil delivery of the product) and the customer had paid £10, the shipping excess fee applied was therefore £25 - £10 = £15.
    • Product sales commission fee of £36 (at 18% of product cost) is applied by A&S.
    • Payment processing fee of £7.50 (at 3.75% of product cost) is applied by A&S.
    • Maker payment of £141.50 will be made by A&S.

    Example 4: Click and Collect

    In Example 4, a large original painting is sold via the A&S online store.

    • The product listing cost is £300 and the customer chooses ‘Pick Up’ (click and collect) as the delivery method. The product is located in-store. The customer can choose to complete the online payment using a credit card or by selecting ‘Buy now, pay later with Klarna’.
    • The product sales commission fee of £54 (at 18% of product cost) is applied by A&S.
    • If the customer chooses to pay by credit card a payment processing fee of £11.25 (at 3.75% of product) is applied by A&S.
    • Seller payment of £234.75 will be made by A&S.
    • If the customer chooses to pay with ‘Buy now, pay later with Klarna’ a payment processing fee of £16.20 (at 5.40% of product cost) is applied by A&S.
    • Seller payment of £229.80 will be made by A&S.
    1. Appendix 2 – In-store Rental Options

    In-store rental prices start from £40/month. The options detailed are for rental of wall space or unit shelf space and will suit most makers.  We will work with you to choose the options that suits you best and provide all the shelving and display units. Alternative rates can be discussed for single items/large items or large spaces.

    For A&S stores that are not at rental capacity, makers who choose Option 1 £150/month will have the opportunity to display and sell from additional space within the store at no extra cost.  Once capacity is reached makers will then have the option to begin renting the extra space they are using or no longer use the additional space and sell form their designated area only.